On Oct. 5, 2010, I was caught in the freak hail storm that hit the Valley and my car was badly damaged. The insurance company looked at the car and decided that it was totaled. They came up with a number they would give me for it and I took the deal. Now I had to find the car I wanted to replace the damaged one. I decided on a late model Cadillac and went looking on the internet. There I found what looked like the perfect car at a place in Chandler, Arizona called Millennium Auto Sales. I called and talked to a salesman named Dave and set up a time to come down and see it. When I got there the car, a black 2007 STS, looked great and Millennium’s owner Paul Jones and I were able to work out a deal on the price. This was on a Saturday so I explained to Paul that I was going to have my personal car mechanic look the car over. For the amount of money we were talking about I wanted the car to be perfect and Paul, telling me that he had already had the car checked out by the local dealership, said “no problem”. If there were any major issues found, they would be handled. He gave me his word and we shook hands on it.
After paying for and picking the car up later that week, I took it to my mechanic, who is a certified Cadillac technician. He called me right away and told me that the right rear strut was completely frozen and the left front strut was leaking badly. They both needed to be replaced at a cost of $750 each, for a total of $1500. I immediately called Millennium and told Dave what happened. He, in turn, handed me off to Callie Larsen, another employee of Millennium. Everyone I meet at Millennium was very nice but Callie went above and beyond. She arranged for the dealership that originally OK’ed the car to look at it again and, sure enough, they found the same two bad struts. How them missed them the first time I don’t know and I guess they didn’t know either because they agreed to replace both struts under warranty. Both Paul and Callie were the reason this got done. Callie really went the extra mile to make sure that this problem was rectified to my satisfaction. Within a week the dealership had fixed the car and it has been perfect since then.
This experience could have been a nightmare but it turned out great. Paul Jones stood by his word and did the right thing. Callie worked very hard to make sure that this situation had a good outcome and she did a great job. I have nothing but good things to say about Millennium Auto Sales. In fact I need to find a mid-size, late model SUV for my wife soon and I plan to go back and have Paul find a nice, clean one for me. From now on, when I am in the market for a good, high end, used car, I am going to talk to Paul and Callie at Millennium Auto Sales. I actually look forward to doing business with them again and that’s the best recommendation I can give anyone.
Feb. 17, 2011